Phone assistant slow answers or hangups; general latency degradation for all AI products

Incident Report for Doctolib

Resolved

The performance incident affecting the following component has been fully resolved:

All services are stable and operating normally.

We apologize for the inconvenience and thank you for your patience.

— Your Doctolib Team

Posted May 29, 2026 - 14:43 CEST

Monitoring

Performance has returned to normal for the following component.

There is no longer any user impact. We are monitoring to ensure continued stability.

— Your Doctolib Team

Posted May 29, 2026 - 14:38 CEST

Update

The cause of the performance issue affecting the following component has been identified.

Corrective actions are underway to restore full performance.

— Your Doctolib Team

Posted May 29, 2026 - 14:12 CEST

Update

The cause of the performance issue affecting the following component has been identified.

Corrective actions are underway to restore full performance.

— Your Doctolib Team

Posted May 29, 2026 - 14:02 CEST

Identified

The cause of the performance issue affecting the following component has been identified.

Corrective actions are underway to restore full performance.

— Your Doctolib Team

Posted May 29, 2026 - 13:42 CEST